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PostPosted: Sat Mar 25, 2017 11:30 pm 
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Joined: Wed Jun 22, 2011 4:33 am
Posts: 98
Location: Christchurch, New Zealand
Hi Guys,

Thanks for the continued replies. I haven't been near the computer for a while, so have only just read the posts. Appreciate the suggestions and I will contact the UK sellers and ask some questions (a bit gun shy now 8-) .

Regarding my Doremi harness, I thought I would contact them and let them know it was incorrect. I was aware that it had been about 2 years since my purchase so was only expecting an update or some advice. However, the guy I emailed with was more than positive. He immediately acknowledged that they had problems with those looms and incorrect wires being used, so they stopped working with the supplier. He then gave a bit of advice as to which colours (the wrong ones) matched onto which original wires. But then he offered to refund my full purchase price and said not to bother about posting the old one back to cut out that cost. Within a day, they had credited my Paypal account.

So big positives to the Dormei team for sorting something that was a mistake from 2 years previous. I can't fault that response :thumbup: :clap:

Mike

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PostPosted: Sun Mar 26, 2017 11:09 pm 
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Joined: Tue Jan 17, 2017 6:02 am
Posts: 95
Location: Helensburgh Australia
MikeH1A wrote:
Hi Guys,

Thanks for the continued replies. I haven't been near the computer for a while, so have only just read the posts. Appreciate the suggestions and I will contact the UK sellers and ask some questions (a bit gun shy now 8-) .

Regarding my Doremi harness, I thought I would contact them and let them know it was incorrect. I was aware that it had been about 2 years since my purchase so was only expecting an update or some advice. However, the guy I emailed with was more than positive. He immediately acknowledged that they had problems with those looms and incorrect wires being used, so they stopped working with the supplier. He then gave a bit of advice as to which colours (the wrong ones) matched onto which original wires. But then he offered to refund my full purchase price and said not to bother about posting the old one back to cut out that cost. Within a day, they had credited my Paypal account.

So big positives to the Dormei team for sorting something that was a mistake from 2 years previous. I can't fault that response :thumbup: :clap:

Mike


Can't argue with they eh(pun not intended :roll: )

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